Care Opinion - Daisy Hill Hospital Takes Action

Care Opinion - Daisy Hill Hospital Takes Action

Daisy Hill Hospital in Newry have responded very favourably to an M.E. patient experience shared on Care Opinion concerning a visit to their Accident & Emergency Department.
As a result, change is being made, by the hospital pledging to include M.E. in a patient-safety brief. 
 

" Thank you for taking the time to share this feedback with us, we appreciate the time you have taken to do this and we want to assure you that we welcome and value all feedback. We do hope that you are recovering from the injury which you sustained and which resulted in you having to attend our Emergency Department.

Thank you for your kind words regarding the care you received for your injury and for your words of appreciation for the staff. 

We appreciate that you face so many challenges in dealing with Myalgic Encephalomyelitis (M.E.) over such a prolonged period and your story provides an insight into what it is like for you to live with and manage this condition.
 

We are sorry that you are experiencing post-exertional malaise (PEM) as a result of your attendance at our Emergency Department and of having to remain in an upright position. Unfortunately our Emergency Departments are frequently overcrowded and do present significant challenges for patients and staff, particularly in relation to seating spaces and we apologise for the discomfort that you experienced. 

 

Please be assured that we will share your feedback at our safety brief and we will encourage our staff to increase their awareness of M.E….by accessing information at the ME association - ME/CFS About - The ME Association. Your own personal information also provides valuable insights for our staff on living with M.E

We thank you again for this feedback and we wish you well in your recovery."

 

Read the full Care Opinion Story:  Here